SMS Valet Ticketing System Digital Tickets via Text Message
Eliminate paper tickets forever. Guests receive their valet ticket via SMS and can request their car with a simple text reply.
How SMS Valet Ticketing Works
No apps to download. No paper to lose. Just text messaging that every guest already knows how to use.
Guest Arrives
Valet attendant enters guest's phone number into the PUR Valet app during vehicle check-in.
SMS Sent
Guest instantly receives a text with their digital ticket, including ticket number and pickup instructions.
Guest Replies
When ready to leave, guest simply replies "Ready" or texts their ticket number to request their vehicle.
Car Ready
Guest receives notification when their car is ready at the designated pickup location.
The Guest Experience
SMS ticketing transforms a frustrating experience into a delightful one. No more searching for lost tickets, no more waiting at the valet stand wondering if your car is coming.
Universal Accessibility
Works on any phone with SMS capability - no smartphone required.
No App Required
Guests don't need to download anything - it just works.
Request While Moving
Guests can request their car while settling their bill or leaving the table.
Real-Time Updates
Know exactly when your car is ready - no more guessing.
Welcome to The Grand Hotel! Your valet ticket #V2847 for Black BMW X5. Reply READY when you need your car.
10:32 AM
READY
12:45 PM
Got it! Your Black BMW X5 is being retrieved now. Expected wait: 3 minutes.
12:45 PM
Your car is ready at the main entrance. Thank you for staying with us!
12:48 PM
Why Venues Love SMS Ticketing
Beyond guest convenience, SMS ticketing delivers measurable operational improvements.
Reduce Wait Times
Guests request their car before walking outside. By the time they reach the valet stand, their vehicle is waiting.
Eliminate Paper Costs
No more printing paper tickets, claim stubs, or replacement tickets. Go completely paperless.
Prevent Fraud
Digital tickets can't be duplicated, lost, or stolen. Each ticket is uniquely tied to a phone number.
Better Guest Reviews
Guests consistently rate SMS ticketing as a modern, convenient experience that exceeds expectations.
Staff Efficiency
Automatic notifications reduce radio chatter. Staff know exactly when to retrieve vehicles.
Data Insights
Every SMS interaction creates data. Track request patterns, response times, and guest behavior.
Fully Customizable Messages
Make every text message reflect your brand. Customize welcome messages, status updates, and even add promotional content.
Welcome Message
Greet guests with personalized messages including your venue name, their vehicle info, and custom instructions.
Status Updates
Configure automatic updates at each stage: request received, vehicle en route, and ready for pickup.
Promotional Messages
Include links to surveys, loyalty programs, or special offers in your pickup notifications.
Example Message Templates
Hotel Template
"Welcome to [Hotel Name]! Your valet ticket #[Number] for [Vehicle]. Text READY to request your car. Enjoy your stay!"
Restaurant Template
"Thanks for dining at [Restaurant]! Ticket #[Number] - [Vehicle]. Text READY 5 min before you need your car."
Ready Notification
"Your [Vehicle] is ready at the [Location]. Thank you for choosing [Venue Name]! Rate us: [Link]"
Enterprise-Grade Reliability
Built on carrier-grade SMS infrastructure with 99.9% delivery reliability.
Carrier Partnerships
Supported Networks
- All major US/Canadian carriers
- International roaming support
- Short code and long code options
Compliance & Security
- TCPA compliant messaging
- Automatic opt-out handling
- Message encryption
Perfect for Every Industry
SMS ticketing adapts to the unique needs of different venues.
Hotels
Integrate with checkout process so guests can request cars while settling their bills.
Learn more →Restaurants
Guests text when dessert arrives - car is ready when they finish their meal.
Learn more →Hospitals
Coordinate with discharge process. Car arrives when patient is wheeled outside.
Learn more →